Welcome       

 

Welcome to Support Hotline! In this section, you'll find technical support articles, notes on features, explanation of terms and frequently asked questions and answers on BrailleNote family of products.

 

Note: the Knowledge Base (KB) articles are categorized according to suitable categories. Each article has an associated date which tells you when the article was added or updated.

 

So enjoy the articles and tips provided on this page.

 

 

What is a Knowledge Base?

 

A knowledge base (KB) is a collection of technical articles on a given product. Usually, a company or users create the collection for the benefit of the users, to announce any defects and solutions for issues and to answer common questions about a given product.

 

 

List of Knowledge Base Articles by Category

KB database current as of November 2009.

Note: Information reflects features as of KeySoft 8.0.20 and is based on mPower units. Some information comes from BrailleNote Apex using KeySoft 9.0.

 

General

 

• How to tell the differences between different BrailleNote models (November 20, 2009)
• How to access the built-in User Guide (November 19, 2009)
• Exploring Resets(January 15, 2008)
• How to Set the Date and Time(January 9, 2008)
• BrailleNote Supported Hardware (March 28, 2008)

 

 

General Connectivity

 

• Setting Up an Internet Connection(January 11, 2008)
• Connectivity Dictionary: definitions of connectivity terms(January 18, 2008)
• Supported Bluetooth Profiles (November 4, 2009

 

 

Word Processing and Reading

 

• Supported File Types(February 13, 2008)
• Does BrailleNote support Word 2007 documents (July 12, 2009)
• Changing Braille Grade on the Fly(January 17, 2008)
• Shortcut to mark "Top of Block" in a document (November 13, 2009)
• Printing page numbers(February 15, 2008)
• Printing or embossing using a USB to parallel port converter (mPower and Apex) (January 8, 2008)
• Embossing or Printing Using Bluetooth (mPower and Apex)(January 10, 2008)
• Printer Queue(February 15, 2008)

 

 

Appointments, Contacts and Databases

 

• Cannot Start the Planner error(February 15, 2008)

 

 

Email, Instant messaging and Internet

 

• Downloading audio files instead of streaming online(February 22, 2008)
• Deleting Temporary Internet Files (November 14, 2009)
• Virtual memory is below certain percent message (November 21, 2009)          
• Actioning links in email message(September 18, 2008)
• How to read HTML email?(September 18, 2008)
• How to set up Google Talk service on the BrailleNote (September 13, 2009)

 

Media Features

 

• Supported file types under Media Player(January 21, 2008)
• How do I configure my BrailleNote for recording voice memos?(February 22, 2008)

 

 

Scientific Calculator

 

• Stats Terms Explained(January 10, 2008)

 

 

Storage Management

 

• Unzipping .zip files on the BrailleNote(March 20, 2008)
• What are some storage devices that works with BrailleNote?(January 17, 2008)
• How do I navigate folders within folders (subdirectories)?(February 13, 2008)

 

 

Advanced Features and "Secrets"

 

• What exactly is Support Information Mode? (January 14, 2009)
• Recalibrating BrailleNote's battery (February 13, 2008)
• Resetting BrailleNote to factory defaults (November 14, 2009)

 

Miscellaneous Items

 

• Difference between Windows CE, Windows Mobile and KeySoft(March 21, 2008)
• Viewing BrailleNote's information on a computer monitor(February 4, 2008)
• Switching between Eloquence and KeyNote Gold synthezizers (PK, mPower and Apex) (January 25, 2008)
• Backup and Restore Files on the BrailleNote(February 11, 2008)

 

 

 

I hope you'll learn some new things as you read these articles.

 

          Updated: November 21, 2009